Thursday, February 25, 2021
Technology

CD Projekt Red promises Cyberpunk 2077 refunds ‘out of our own pocket if necessary’ – The Verge

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We send out these emails out in waves, so do not worry if you dont get a response instantly,” CDPR writes in its brand-new declaration, issued through the main Cyberpunk 2077 Twitter account on Friday afternoon. “At the same time, we d like you to know that our intention is for every owner of a physical copy, or a digital copy bought at retail, who has legitimate evidence of purchase (and sends us an email at helpmerefund@cdprojektred.com within the time window) to get a refund.

When it recommended disappointed buyers to pursue refunds through Microsoft, Sony, and retail stores, this latest information from CDPR follows the basic confusion the studio triggered previously in the week. CDPR at the time also said it would accept refund requests itself, but it did not divulge up until after it provided that preliminary declaration that it had not developed any type of formal refund program with any of its partners.

What followed were discoveries that while Microsoft would indeed honor most demands for digital Xbox variations of the game, Sony would not for PlayStation purchasers due to its more strict refund policy. Sony ultimately pulled the game from its digital storefront on Thursday evening in an extraordinary move, triggering Microsoft to broaden its existing refund policy specifically for purchasers of Cyberpunk 2077, though the game can still be purchased digitally for Xbox devices.

CD Projekt Red (CDPR) has actually released yet another statement regarding the ongoing Cyberpunk 2077 fiasco, this time clarifying its stance on retail refunds for the PlayStation 4 and Xbox One variations of the game that have actually been riddled with bugs and efficiency issues since launch last week. The developer now states it will honor every refund request it receives in between now and December 21st out of its own pocket.

CDPR states digital buyers ought to pursue refunds from Microsoft and Sony, as both business have actually now established formal refund programs for the video game. Best Buy is likewise now taking refunds for Cyberpunk 2077 through Monday of next week.

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